Intalere Best Practices Compendium: Financial and Operational Improvement

The Washington Rural Health Collaborative is proud to again be recognized by Intalare for our ongoing commitment to excellence.

Below the text related to the award:



Washington Rural Health Collaborative (WRHC) members and staff were challenged with efficiently maximizing joint contracting to focus on high-spend contracts that encouraged vendor alignment and maximized a GPO partnership.


WRHC invested in and implemented spend analytic software to automate individual facility accounts payable spend. This solution allowed the collaborative to identify areas of alignment among all member facilities, focus on alignment of purchased services and lower operational costs among membership. Using data to drive joint contracting efforts provided the deepest savings and helped to ensure members achieve aggregate buying power. A secondary strategy was to achieve GPO alignment among WRHC facilities to support maximization of GPO use, lower
costs and improve purchasing efficiencies. Partnering with Intalere and their regional affiliate Health Resource Services (HRS) was key to showing the value of GPO alignment and ensuring member facilities were recognized as a group when accessing applicable GPO contracts.


More than $180 million in purchased services spend was identified and categorized into actionable scopes of service. In addition, 600 vendor consolidation opportunities were highlighted. To drive the success of this work, WRHC is strategically partnering with Intalere and HRS to assist in achieving vendor alignment and cost reduction initiatives based on the data and needs of WRHC member facilities.

Click here for the Link to the INTALERE Award

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Mason General Hospital & Family of Clinics Welcomes New OB/GYN – Carey Martens, D.O.

SHELTON, Wash. –  Mountain View Women’s Health and Mason General Hospital are pleased to welcome board-certified obstetrician/gynecologist Carey Martens, D.O., who joined their medical and surgical staff on May 1, 2018.  Prior to this Dr. Martens had a private practice in Aberdeen, WA that focused on bringing state-of-the-art, minimally-invasive gynecologic procedures and the evidence-based practice of obstetrics and gynecology to a rural area.

Dr. Martens was the 9th surgeon in the United States, and 22nd in the world, to use the revolutionary Olympus Contained Tissue Extraction System. He also developed a brand of ‘compassionate, close to home care’ that allowed area residents to get the best care possible, locally.  For co-management of patients, Dr. Martens maintains close relationships with the University of Washington and the Franciscan Health system.  His special clinical interests include minimally-invasive gynecological procedures to treat incontinence, heavy cycles, and pelvic pain. He also has an interest and experience in teaching medical students, residents and nurse midwives.

Dr. Martens and his wife, Natasha have two daughters who attend school in the area.  During his free time he enjoys performance racing with his wife and traveling with his family.

MGH&FC is approved by the Joint Commission and is a licensed and accredited acute care hospital with a level four emergency trauma designation.  MGH&FC now offers Virtual Care ‒ 24/7.  For more information on Virtual Care or to find a health care provider, go to

CT Earns National Accreditation for Quality, Patient Safety

Prosser Memorial Hospital – a part of Prosser Memorial Health – has been awarded a three-year term of accreditation in computed tomography (CT) from the American College of Radiology (ACR). This reaccreditation was awarded following a peer-review evaluation by board-certified physicians, who assessed Prosser Memorial’s image quality, personnel qualifications, facility equipment, quality control procedures and quality assurance programs.

CT scanning is a noninvasive medical test that specifically provides clear pictures of bones and particularly soft tissues, which an ordinary X-ray doesn’t show. CT scans assist providers in diagnosing health problems such as cancer, cardiovascular disease, infectious disease and trauma and musculoskeletal disorders. The accreditation was specifically for head, neck, chest and abdomen testing in adult patients.

“This [American College of Radiology] accreditation for CT reflects our organization’s dedication to providing our patients with top-quality imaging services in a safe environment,” Prosser Memorial CT Technologist Mandy Hibbs, ARRT RT (R) (CT) (BD), said.

The ACR, founded in 1924, is a professional medical society dedicated to serving patients and society by empowering radiology professionals to advance the practice, science and professions of radiological care.


New rehab center at PeaceHealth Southwest will include car for mobility practice

On March 28, a Kia Soul was placed on the third-floor patio of the Benjamin H. McGough, MD, Inpatient Physical Rehabilitation Unit at PeaceHealth Southwest Medical Center in Vancouver. The Kia, donated by Vancouver’s Dick Hannah Dealerships, will aid PeaceHealth rehabilitation therapists in training patients dealing with newly acquired functional impairments to safely exit and enter a vehicle.

“This is an important component for our patient’s safety, independence and lifestyle after returning home into the community,” said Conny Miller, manager of rehabilitation services at PeaceHealth Southwest. “We are excited to have this tool on our floor for patients to practice with.”


Summit Pacific Medical Center Welcomes New Chief Financial Officer

Summit Pacific Medical Center (SPMC) will have a new chief financial officer overseeing their financial strategies effective May 1. James Hansen, CPA, MBA will be joining the team and offering more than 20 years of healthcare specific financial experience to the hospital district.

Hansen is a seasoned health care executive with a history of progressive accounting, financial and management experience in large integrated healthcare delivery systems. Hansen earned a Master of Business Administration from Western Governors University and obtained his Bachelor of Arts in Business Administration from Washington State University.

He most recently served as controller of Watsonville Community Hospital, a 106 bed California-based facility offering a comprehensive portfolio of medical and surgical services. Hansen previously worked at Sutter Medical Center based in Sacramento and prior to that spent 17 years working at Harrison Medical Center in Bremerton, WA.

“I am looking forward to being an integral member of a strong senior leadership team, providing financial direction and developing and implementing critical strategies to successfully achieve the organization’s mission and vision,” said Hansen.

The hospital district’s former CFO, Will Callicoat, resigned in November. Callicoat served as CFO from 2011-2017. The position has been open for the past six months with fiscal associate, and past CFO of the hospital district, Ron Hulscher, serving as interim. “We had around 50 applicants who applied over a period of 6 months, but we held off until we found someone with the necessary experience and a healthy dose of the “Summit Factor,” said Josh Martin, CEO.

The chief financial officer position is responsible for organizational financial analysis, medical records and compliance, all accounting, materials management, information technology and the revenue cycle.


Summit Pacific Wins Intalere Healthcare Achievement Award

Recognized for outstanding operational improvements to ensure best-in-class healthcare delivery

(ELMA, WA) – Summit Pacific has been recognized by Intalere, the healthcare industry leader in delivering optimal cost, quality and clinical outcomes, as an Intalere Healthcare Achievement Award winner in the category of Supply Chain Cost Efficiencies. Through this annual awards program, Intalere recognizes successful initiatives its members implement to enhance quality and operations, improve patient satisfaction and increase community awareness and education.

“In this era of disruptive change within the healthcare industry, it is more important than ever to not only recognize the successful initiatives that providers are implementing to enhance their services, patient outcomes and bottom line, but to also share these best practices with others in order that they too may be successful in their efforts as well,” said Julius Heil, Intalere president and CEO. “Our awards program does just that. And we feel strongly that in working together we can all make a powerful impact in this ever-changing industry.”

Summit Pacific Medical Center’s winning project, Supply Chain Transformation, involved a cross-functional team of supply chain staff and clinical experts to deliver high value, low cost supply chain improvements to clinical areas. “Small continuous changes throughout 2017 truly produced some outstanding long-term solutions,” noted Cayla Nathaniel, Inventory Coordinator at Summit Pacific. Through data analysis, real time dashboards and a system of monitoring and control, the team reduced supply levels while delivering a higher quality of service.

Some improvements included the re-purposing of inventory rooms to clinical space adding an additional 3 exam rooms to SPMC departments, a net 30% reduction of inventory levels and a significant reduction in the amount of clinical staff time spent on materials management giving them more time with patients.

“We are honored to be recognized by Intalere for the on-going work we are doing to improve healthcare delivery within our organization,” said Josh Martin, CEO. “We are dedicated to making improvements that benefit our patients, employees and community, and appreciate the national recognition for these efforts.”

Two representatives from Summit Pacific will be presented with the award at a ceremony during Elevate 2018, which will be held May 20-23, in Orlando, Fla. The winning project will also be featured in a professional banner session and included in a best practices compendium.


Summit Pacific Offering Saturday Appointments with the Addition of Dr. Nicole Taylor

(ELMA, WA) –Summit Pacific Medical Center recently welcomed a second naturopathic physician, Dr. Nicole Taylor, who will be seeing patients at McCleary Healthcare Clinic during the week and on Saturdays at Summit Pacific Healthcare Clinic.

Dr. Taylor is a naturopathic physician providing family medicine with a focus in women’s health, from adolescence through and beyond menopause. She has extensive knowledge and experience in hormone replacement therapy and weight management.

Saturday primary care appointments are new to Summit Pacific in an effort to create more access for those seeking healthcare. It is important for patients to have access to healthcare that meets their needs and that more appointments are offered during hours when people are most available.

SPMC has been working to increase access to healthcare in our community in a variety of other ways including introducing the 24/7 virtual care clinic, opening the urgent care clinic, then drastically expanding the hours of urgent care to 12 hours a day, seven days a week and with the addition of Saturday clinics for children.

“We have prioritized finding ways to provide our community easier access to routine healthcare needs and part of that plan is being able to offer more appointments outside of normal business hours, such as Saturdays,” said Renée Smith, Director of Rural Health Clinics. “We know it is a burden on families to take time out of their daily routines to seek healthcare.”

Summit Pacific offered one Saturday Well-Child Exam day in 2017 and saw tremendous success. More than 60 children were seen and nearly 70 immunizations administered. One mother was able to get five children up to date on immunizations in one day, rather than making individual appointments and taking time away from work. Smith added, “Because of the first Saturday clinic’s success, we have committed to offering two Saturday Well-Child Exam days this year for families.”

To schedule an appointment with Dr. Nicole Taylor, or information on the Saturday clinic for children or any services offered by Summit Pacific, call 360-346-2222.


Rural Hospital CFO of the Year Named

Summit Pacific Medical Center’s Will Callicoat, CFO has been awarded Rural Hospital CFO of the Year—Washington by CFO Monthly.

Commenting on the award’s program, Katherine Benton, Awards Coordinator stated, “The Global CFO Excellence Awards 2017 have been established to recognize CFO’s whose efforts give rise to the success of firms across the world. It is my pleasure to congratulate each of my deserving award winners and wish them the best of fortunes going forward.”

To find out more about these prestigious awards and the dedicated professionals selected for them, please visit


Rural Hospital Network Achieves Value-Based Readiness and Transformation


With CMS and Washington State detailing specific targets for transitioning to value-based payment (VBP), and private payers clearly expressing their intent to accelerate the transition, rural providers must create the infrastructure and culture to manage the transition or run the very real risk of being left behind and compromising access and outcomes for the communities they exist to serve.


Washington Rural Health Collaborative developed a shared, collaborative-wide performance improvement function to improve the capacity of collaborative hospitals to collect, analyze and improve clinical and financial metrics, to reduce costs while improving quality, and prepare member hospitals for the movement from volume to value-based. The initiative included assessment of readiness, quality and financial benchmarking, identification of VBP opportunities that would allow collaborative members to test the waters without risk and individual roadmaps for each facility to achieve this. By leveraging the strength of the collaborative, we were able to identify and put into place initial analytic resources, along with the QI leadership to support members in implementing their roadmap and a process for identifying value-based contracting opportunities that would allow them to learn without risk.


At the end of 2016, 92% of the Washington Rural Health Collaborative member hospitals were participating in value-based contracting.

Source: Rural Hospital Network Achieves Value-Based Readiness and Transformation

Mason General Hospital named 2016 ‘most wired’

SHELTON — Mason General Hospital and Family of Clinics was recently named a “Most Wired Hospital” in 2016.

It was the ninth straight year the hospital has received the designation from the American Hospital Association’s Health Forum.

The “Most Wired” survey, conducted between Jan. 15 and March 15, was recently published by “Health & Hospitals Networks.”

The 2016 Most Wired Survey is a leading industry barometer measuring information-technology use and adoption among hospitals nationwide, according to the American Hospital Association.

The survey represented an estimated 2,146 hospitals — more than 34 percent of all hospitals in the U.S.

“We are once again delighted to have received this outstanding recognition for the ninth year in a row,” Hospital Chief Executive Officer Eric Moll said. “This year’s survey was based on how we have leveraged our (information technology) to improve performance for value-based health care in the areas of infrastructure, business and administrative management, quality and safety, and clinical integration.”

The “Most Wired” award presents a strong alignment with the hospital district’s strategic vision of united community, empowered people, exceptional health, Moll said.

“This was all made possible through the leadership of Tom Hornburg, our chief information officer and his outstanding staff,” Moll said.

Hornburg said he was honored that the hospital district won the award nine straight years.

“This award shows the enduring dedication of our staff in working with technologies to help our patients achieve their best health,” Hornburg said.

According to the national survey, one of the characteristics of a Most Wired Hospital is its use of ‘telehealth’ to fill gaps in care, providing services 24 hours a day, seven days a week, and expand access to medical specialists.

Mason General Hospital uses telehealth in stroke care and mental health services.

“We are breaking out of the traditional four walls of our Hospital and Clinics by providing care where and when patients need it,” Moll said. “(Mason General Hospital and Family of Clinics) exemplifies this transformation by harnessing technology, engaging patients and offering services remotely.”